FAQs
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Entry Queries

When do entries open for the 2017 Bournemouth Marathon Festival?

Entries are open now!

I want to enter more than one person - is this possible?

It is, however you need to create a separate ’My Details’ account for each runner and use a separate password for each entrant.

Can I enter if I have a medical condition?

If you have a medical condition that could cause you difficulties during or after the event, please first get clearance from your doctor to participate in the event. For your safety, it is advised that you do not participate in the event if you have had any sickness or symptoms in the past week.

I want to enter my child in to one of the junior races - how do I do this?

What you need to do is create a My Details account for your child and enter them in the same way that you would enter yourself. If you wish to use your email address, you can do, however you would need to make sure that the password is different to your own account.

I don’t want to enter online, can I pay for my entry over the phone or by cheque?

No. We can’t make exceptions to our online entry process.

How old do I have to be to run in the event?

To register for the marathon you must be 18 years of age or older on event day.
To register for the half marathon you must be 17 years of age or older on event day.
To register for the 10k you must be 15 years of age or older on event day.
To register for the 5k you must be 11 years of age or older on event day.

How can I tell if my entry is approved?

You will receive a confirmation email as soon as your entry is approved. You can also check your entry status by logging into your My Details account.

Can I transfer my place to another runner looking to run in the same race?

Yes. Please click here for more information on transfers and withdrawals

Can I defer my place until next year?

No, entries cannot be deferred towards future events.

Can I get my entry re-instated after I have withdrawn or transferred my entry?

No, if you have opted to withdraw or transfer your entry it cannot be reinstated.

We would therefore advise that you think carefully before withdrawing or transfering your place in the event.

If I withdraw my entry will my entry fee be refunded?

No. If you withdraw from the current event you accept that all entry fees are non-refundable, and may not be deferred towards a future event.

Can I use my Marathon time as a qualifying time for other international marathons including London and Boston?

Yes. The Marathon course has been certified by AIMS and meets all domestic and international measure criteria. Therefore, times from the Marathon can be submitted as qualifying times for other international marathons with full confidence. Please note that the event organisers at other marathon events have the final say on whether they accept any qualifying time.

I am having difficulty logging into My Details and viewing my entry, what should I do?

Please contact us using the form below. In your message please provide
– Your full name
– Any alternative name you may have used in the past
– Your current email address (that you would like to be shown on your My Details account)
– Any previous email addresses

My running club isn’t listed? What should I do?

If you can’t find your running club listed in the drop down menu, please contact us using the form below and we can add it to the list for you. To update your running club at any time, all you need to do is alter your information in the ’My Info’ section of your ’My Details’ account.

Event Queries

How and when do I receive my race number?

Your timing chip is integrated into your number, there is no chip to attach to your shoe.

All entrants who registered with a UK address will have their race numbers posted out to them the end of September/beginning of October, all numbers should be received no later than the Friday in the week leading up to the event.

All entrants registered with an address outside the UK, and those who have not received a race number in the post or those who require a replacement number for any other reason will need to visit the Event Hub at Lower Gardens (Bournemouth, BH2 6DT) to collect their race number. The Event Hub is open on Saturday from 8am until 8pm and on Sunday from 7am until 5pm*. There is also a Help Desk in the event start area on Sunday.

 

*Exact opening times TBC

My running number does not match the number on my timing chip, is this a problem?

No. These numbers are not meant to match up so do not worry!

How and when will I get my Event Information Pack?

Your Event Information Pack will be available from within your My Details account at least 10 days prior to the event. The Event Information Pack is a document that we, as the event organiser, produce to tell you everything you need to know about the event and is tailored to the specific race distance you are participating in. You do not need to contact your charity with questions about the event, e.g. start time, transport options or to find out when you will receive your race number.

Can you give me some information about travel options on race day?

YES we can! Please click here to go to our transport page.

How and when do I receive my bus ticket(s)?

Your bus tickets are available to download from your My Details account 10 days prior to the event Bus tickets WILL NOT be posted out to you.

Do I need to have a printed copy of my bus ticket with me on the event day?

You will need to show your bus ticket either printed off or on a mobile device.

Are shuttle bus tickets available to buy on the day or at the Event Hub?

Yes, but any tickets bought on the day will need to be paid for in cash. Bus tickets are not available to purchase from the Event Hub.

Do I need to buy a shuttle bus ticket for my child?

Children under the age of five can travel for free provided they can sit on a parent’s knee and will not need their own seat on the bus.

Is there buggy / wheelchair space on the shuttle buses?

Yes, there is buggy space on the shuttle buses. One thing to note, however, is that it’s in a similar arrangement to regular buses: if there is a buggy or wheelchair already in the space, the parent has the choice to either fold up the buggy and hold the child, or wait for the next bus.

Buses will be leaving at regular intervals so there shouldn’t be too much of a wait. This abides by the bus company policy.

Wheelchair users over the age of 5 need to buy a shuttle bus ticket.

I am running the half marathon but want to stay to watch friends/family in the marathon, which shuttle bus ticket should I buy?

Buy the ticket which relates to the event you are entered in.

How can I guarantee that I will be in the same start pen as my friend that I want to run with?

Unfortunately you can’t guarantee it and we can’t move you into the same start pen HOWEVER if you select a specific time as your predicted finish time, for example 4 hours 18 minutes, there is a higher chance of being in the same pen than if you select a more commonly selected finish time like 4 hours 30 minutes. All predicted times will be locked in August 2016 and therefore any updates must be completed in advance of this date.

I have been allocated into a different start pen to my friend/family member, can we start together?

Runners are not permitted to move forwards into faster start pens but runners will not be prevented from moving back and starting in a timing pen further back from the start line so that they can be with friends or family. We do however strongly encourage all runners to start in their allocated start pen as each runner has been individually allocated based upon their predicted time and the number of runners allocated to each start pen has been capped to ensure enough space for all runners in the start area.

Is there a cut-off time for the marathon/half marathon?

Yes, the events operate a strict maximum cut off time of 6 hours 30 minutes for the full marathon and 3 hours 15 minutes for the half marathon. The events are serious athletics endurance races which require a large amount of appropriate training and preparation in order to complete safely. Therefore we strongly discourage participants who do not intend to complete the course within these time limits. Any runner who does not complete the course within the time limit will not be permitted to complete the race and will not receive a result. a sweeper bus follows the race at 6 hour 30 minute pace for the full and 3 hour 15 minute pace for the half and if you are passed by the sweeper bus at any point and for any reason, you will be asked to get onto the bus which will transport you back to the finish area at the earliest possible opportunity.

If you decide not to get onto the sweeper bus, your running number is recorded and you are removed from the race, from this point onwards you will be continuing independently of the event and at your own risk. You will be recorded as a DNF within the results of the event.

Is there a cut-off time for the 10K and 5K events?

Yes, the cut off time for the 10K is 1 hour 30 minutes and the cut off time for the 5K is 1 hour.

A sweeper bus follows the back of the race at this pace and if you are passed by the sweeper bus at any point and for any reason, you will be asked to get onto the bus which will transport you back to the finish area at the earliest possible opportunity. If you decide not to get onto the sweeper bus, your running number is recorded and you are removed from the race, from this point onwards you will be continuing independently of the event and at your own risk. You will be recorded as a DNF within the results of the event.

Can I run in any of the events pushing a pram, buggy or wheelchair or using additional assistance such as walking poles?

No. We only permit runners and self propelled wheelchairs and handbikes on the event routes. Please do not plan to take part pushing any objects, carrying small children or using walking poles as this is not permitted.

My child is entered in the 2K or 1.5K race, can I run with them?

Yes. We would encourage parents or guardians to spectate from the side of the course rather than to run in the event so as to minimise the number of adults on the course and create the best possible environment for the children to enjoy the run. However, if you want to run with your child, this is permitted. If running with your child then please take a position within the start area in the back start pen so as to not obstruct any children who are looking to race and run fast times at the front of the race.

Adults taking part with their child do not need to enter the race themselves.

Are there Pacers/ Pace setters at this event?

No. There are no pacers at this event.

Can I wear headphones?

YES. UKA rules state ’The wearing of headphones, or similar devices, (other than those medically prescribed), is not permitted in races on any single carriageway road that is not wholly closed to traffic. This restriction does not apply to races held on dual carriageways provided that there are clear, structured separations between the separate carriageways. Competition Providers of races held entirely on roads closed to traffic may apply this condition where appropriate to local circumstances.

What if I fall behind or want to stop?

A sweeper bus follows the back of the race at the pace of the course time limit and if you are passed by the sweeper bus at any point and for any reason, you will be asked to get onto the bus which will transport you back to the finish area at the earliest possible opportunity. If you decide not to get onto the sweeper bus, your running number is recorded and you are removed from the race, from this point onwards you will be continuing independently of the event and at your own risk. You will be recorded as a DNF within the results of the event.

Are there baggage trucks to transport my belongings from the start to the finish of marathon or half marathon?

Yes. Baggage trucks will be located near your start line, please look at the start map to familiarise yourself with the area. Please check your Event Information Pack (which will be available to download from your My Details account 10 days prior to the event) for details on when the buggage trucks are open from and until. The baggage trucks will transport your baggage to the Reunion Area for you to pick up when you finish your race. The baggage truck service is provided free of charge.

TOP TIPS FOR BAGGAGE
– Your baggage tag will be sent to you in your pack with your race number. It is very important that you remove it from the envelope and attach it to the bag you will be using BEFORE you leave your home or hotel. You won’t be able to leave baggage on the baggage truck without a tag on it.
– Pack dry warm clothes and any recovery food items you want to have after your run.
– There will be lots of runners leaving baggage so please leave plenty of time to drop your baggage with the team.
– We can accept rucksacks, sports bags or a bag of a similar size. We cannot accept suitcases or very large bags.

Is there somewhere to store baggage while I take part in the 5k, 10k or junior race?

There is no baggage facility for the junior events. Bags should be left with parents/guardians during the run.

For the 5k and 10k there will be a baggage service where you can store your luggage free of charge while you take part. Please check your Event Information Pack (which will be available to download from your My Details account 10 days prior to the event) for details on where the baggage service is located and what time it is open from and until.

TOP TIPS FOR BAGGAGE
– Your baggage tag will be sent to you in your pack with your race number. It is very important that you remove it from the envelope and attach it to the bag you will be using BEFORE you leave your home or hotel. You won’t be able to leave baggage on the baggage truck without a tag on it.
– Pack dry warm clothes and any recovery food items you want to have after your run.
– There will be lots of runners leaving baggage so please leave plenty of time to drop your baggage with the team.

Are there shower facilities available within the Finish Area?

No. There are no shower facilities provided as part of the event.

Is there a tracking app available to follow runners?

No. There is no tracking app available for this event.

What happens if I can’t run?

If you are injured or ill before the race you can withdraw and be offered a guaranteed place for next year. This would incur another entry fee.

If you are not planning to run please log into your My Details Account and withdraw from the race.

If you have a Charity Place and wish to withdraw, please discuss this with your charity as soon as possible.

I am having difficulty logging into My Details and viewing my entry, what should I do?

Please contact us using the form below. In your message please provide
– Your full name
– Any alternative name you may have used in the past
– Your current email address (that you would like to be shown on your My Details account)
– Any previous email addresses

Post Event Queries

How do I leave my feedback from the race?

We welcome your feedback. Without it we cannot accurately tell which aspects you really liked and would like to see more of and which need improvement. Please log into your My Details account and click on the questionnaire link. Thank you.

Where are my results?

Full results can be found here. If you have a query with your result, please email us using the contact form below.

What do I do with my timing chip after the race?

The timing chip is disposable, you do not need to return it to us.

Where can I download my Official Photos?

You can view and download your photos from the event here.

I did not finish, can I still get a finishers medal and a finishers goodybag?

Sorry no, medals and finishers goodybags are a mark of achievement of finishing the race so it would not be fair to those that ran the full distance.

I did not receive all the finishers items I should have after the race, how do I go about receiving these?

Please get in touch with us via the online contact form letting us know which item(s) you didn’t receive and we will arrange to have them sent out to you as soon as possible.

I’ve not collected my baggage from the baggage truck.

Please use the contact form below. Select ’event information’ and send us a detailed description of the bag and its contents and we will investigate for you.

I have lost an item at the event what should I do?

Please use the contact form below to let us know, select the ’event information’ option. In your message please provide:
– A detailed description of the item
– Where you think you lost the item
– Your race number
– Contact phone number

If the item is valuable we would recommend you file a police report. It is your responsibility to do this.

The distance on my GPS Device says I ran more/less than the race distance.

The course is measured by IAAF course certified measurers. GPS devices are not as accurate as many runners believe. Even if you had a perfectly accurate GPS device, you should expect it to record a distance slightly longer than the official length. For example, when you factor in the crowds and the water stops, it is nearly impossible to run the shortest possible path that the certifier takes when measuring the course.

I am not satisfied with my merchandise, how do I return it?

If for any reason you are not satisfied with your merchandise you may return it within 15 days for exchange or refund providing the goods are unused. Please see our Merchandise Returns Policy for further details. 

Still have questions?

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If your query is regarding a possible inaccuracy in your result, please let us know your estimated finishing time, what you were wearing and if possible, the race number of somebody else you ran with. This allows our team to look back over video footage and ensure the accuracy of your result.